Page 21 - 2020 Annual Outcomes Report
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FIVE-STAR HOI INPATIENT EXPERIENCE RATING IN 2020 FROM CMS ON ITS HOSPITAL COMPARE WEBSITE.
HOSPITAL PATIENT EXPERIENCE
Patient Perception of Care – Inpatient – 2019 Top Box Responses
94.3
100% 80
60
40
20 0
92.7
Rate the Hospital
89.3
74.5
Hospital Environment – Clean
83.0
67.5
Response of Hospital Staff
72.6
72.0
69.0
60.3
Hospital Environment – Quiet
Recommend the Hospital
HOI National
The top box score is the percentage of survey responses in the highest possible category, such as “always”, “would definitely recommend” and scores of “9/10 and 10/10”
Source: Press Ganey & Associates
Patient Perception of Communication – Inpatient – 2019 Top Box Responses
100% 80
60
40
20 0
89.0
Communication with Nurses
88.4
97.4
80.5
81.4
87.7
71.1
63.8
70.6
53.9
Care Transitions
HOI National
Communication with Doctors
Communication about Medicines
Discharge Information
National scores represent aggregate scores of 2,739 facilities across the nation who contract Press Ganey for their HCAHPS survey administration
Source: Press Ganey & Associates
2020 OUTCOMES REPORT | 19