Page 18 - Hoag Orthopedic Institute 2018 Outcomes Report
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PATIENT EXPERIENCE
PATIENT EXPERIENCE CONTINUED
HCAHPS Top Box Responses (Percent – Higher is Better)
89
Overall Rating
91
Willingness to Recommend
77
Responsiveness of Staff
85
Cleanliness of Environment
70
Quietness of Environment
93
79
Pain Management
63
Care Transitions
National California HOI
National and California Values Source: CMS Hospital Compare HOI Values Source: Press Ganey and Associates
HCAHPS Top Box Responses (Percent – Higher is Better)
87
Communication
with Nurses
86
Communication with Doctors
74
Communication about Medicines
Discharge Information
National California HOI
National and California Values Source: CMS Hospital Compare HOI Values Source: Press Ganey and Associates
Outpatient and Ambulatory Surgery Consumer Assessment of Healthcare Providers and Systems (OAS CAHPS) –Top Box Scores by Domain (Percent – Higher is Better)
92 95 91
Overall Rating Willingness to Communication Recommend
Source: Press Ganey and Associates
98
Facility/Personal Treatment
90
Discharge
15 | HOAG ORTHOPEDIC INSTITUTE
