Page 19 - HOI Outcomes 2019

INPATIENT SATISFACTION SURVEY
Patient Perception of Care – Top Box Responses* (Higher is Better)
100 80 60 40 20 0
91.5
72.0
Rate the Hospital
95.1
Recommend the Hospital
71.7
87.1
74.3
Hospital Environment – Clean
81.4
67.7
Response of Hospital Staff
or “9/10 and 10/10” responses).
Communication – Top Box Responses (Higher is Better)
100 80 60 40 20 0
87.7
80.3
Communication
with Nurses
90.6
Communication with Doctors
96.9 87.4
Source: HospitalCompare and Press Ganey and Associates
71.9
81.3
FIVE-STAR HOI INPATIENT EXPERIENCE RATING IN 2018 FROM CMS ON ITS HOSPITAL COMPARE WEBSITE.
Hospital Environment – Quiet
HOI National
Source: HospitalCompare and Press Ganey and Associates
*The top box score is the percentage of responses in the highest possible category (such as “always,” “would definitely recommend”
71.6 64.6
Communication about Medicines
68.1
53.5
OUTPATIENT SATISFACTION SURVEY – Hospital and Ambulatory Surgery Centers
93% of patients in the HOI enterprise gave HOI an overall rating of 9 or 10, and would definitely recommend HOI.
Source: Press Ganey (HOI Hospital) and SPH Analytics (ambulatory surgery centers)
59.9
Discharge Care
HOI National
Information
Transactions
2019 OUTCOMES REPORT | 19