Page 9 - Hoag Orthopedic Institute 2015 Outcomes Report

“A MULTIDISCIPLINARY FOCUS ON PATIENTS’ WELL- BEING IS MANIFESTED THROUGH COLLABORATION, COORDINATION, COMMUNICATION AND CLINICAL EXPERTISE. IT LEADS TO THE BEST CLINICAL OUTCOMES, AND GENERATES THE HIGHEST DEGREE OF PATIENT AND FAMILY CONFIDENCE AND SATISFACTION.”
KANOE ALLEN, MSN-CNS, RN, PHN, ONC
VICE PRESIDENT AND CHIEF NURSING OFFICER
HOI’S HCAHPS SURVEY RESULTS
Patient Perception of Care – Top Box Responses (Percent - Higher is Better) 100
80
60
40 20 0
National
State
HOI (Press Ganey) HOI (CMS)
Rate the Hospital
Recommend the Hospital
Pain Management
Hospital Environment – Quiet
Hospital Environment – Clean
Response of the Hospital Staff
Source: National and State of California calendar year 2013 data, retrieved 12/10/14; and Hoag Orthopedic Institute - Press Ganey 10/2013 to 9/2014
Communication – Top Box Responses (Percent - Higher is Better) 100
80
60
40 20 0
Discharge Information Source: National and State of California calendar year 2013 data, retrieved 12/10/14; and Hoag Orthopedic Institute - Press Ganey 10/2013 to 9/2014
National
State
HOI (Press Ganey) HOI (CMS)
Communication with Nurses
Communication with Doctors
Communication about Medicines
2015 OUTCOMES REPORT | 9