Page 21 - Hoag Orthopedic Institute 2017 Outcomes Report
P. 21

“WE STRIVE TO PROVIDE ALL OF OUR PATIENTS WITH A WORLD-CLASS EXPERIENCE IN HEALING.”
ALAN H. BEYER, MD; EXECUTIVE MEDICAL DIRECTOR
Press Ganey surveys combine HCAHPS questions with scienti cally developed patient-centered questions to provide the most comprehensive view of the overall patient experience.
Communication – Top Box Responses (Percent – Higher is Better) 100
80
60
40 20 0
National State HOI
Communication with Nurses
Communication with Doctors
Communication about Medicines
Discharge Information
Care Transitions
Source: National and State of California calendar year 2015 data, retrieved from Hospital Compare 10/31/2016; and Hoag Orthopedic Institute – Press Ganey 7/2015 - 6/2016
Patient Perception of Care – Top Box Responses (Percent – Higher is Better) 100
80
60
40 20 0
National State HOI
Rate the Hospital
Recommend the Hospital
Pain Hospital Management Environment –
Quiet
Hospital Environment – Clean
Response of the Hospital Staff
Source: National and State of California calendar year 2015 data, retrieved from Hospital Compare 10/31/2016; and Hoag Orthopedic Institute – Press Ganey 7/2015 - 6/2016
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