Page 11 - HOI Outcomes 2016
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FIVE-STAR CMS RATING
“HOI WAS THE FIRST HOSPITAL IN ORANGE COUNTY AND THE GREATER LOS ANGELES AREA TO RECEIVE THIS CMS TOP HONOR. IT’S THROUGH THE COMMITMENT OF THE STAFF THAT THIS ACHIEVEMENT IS POSSIBLE.”
KANOE ALLEN, MSN-CNS, RN, PHN, ONC; VICE PRESIDENT, CHIEF OPERATING OFFICER AND CHIEF NURSING OFFICER
Communication – Top Box Responses (Percent - Higher is Better) 100
80
60
40 20 0
National
State
HOI (Press Ganey) HOI (CMS)
Communication with Nurses
Communication with Doctors
Communication about Medicines
Discharge Information
Care Transitions
Source: National and State of California calendar year 2014 data, retrieved from Hospital Compare 10/31/15; and Hoag Orthopedic Institute – Press Ganey 7/2014 - 6/2015
Patient Perception of Care – Top Box Responses (Percent - Higher is Better) 100
80
60
40 20 0
National
State
HOI (Press Ganey) HOI (CMS)
Rate the Hospital
Recommend the Hospital
Pain Management
Hospital Environment – Quiet
Hospital Environment – Clean
Response of the Hospital Staff
Source: National and State of California calendar year 2014 data, retrieved from Hospital Compare 10/31/15; and Hoag Orthopedic Institute – Press Ganey 7/2014 - 6/2015
2016 OUTCOMES REPORT | 6
